Terms & Conditions

Effective Date: June 1, 2025

Purpose of the Website

The website www.trooptransitions.com (the “Site”) is owned and operated by Troop Transitions (“Company,” “we,” “our,” or “us”). This Site is an e-commerce and informational platform dedicated to supporting military service members, veterans, and their families through transitional life stages such as separation, retirement, and career shifts.

Through the Site, users can:

  • Purchase handmade stationery and planning tools specifically designed for military and veteran transitions.

  • Access blog content, updates, and resources related to military life and post-service adjustments.

  • Submit user-generated content or personal stories for blog consideration.

  • Learn about our podcast Open Door Policy and access linked content.

  • Sign up for newsletters and receive email communications about products, promotions, and updates.

By accessing or using the Site, you agree to abide by these Terms and Conditions and any applicable laws and regulations.

Refund & Cancellation Policy

We want you to be completely satisfied with your purchase from Troop Transitions. If for any reason you are not, please review our refund and cancellation policy below.

Eligibility for Refunds

  • You may request a refund within 11 calendar days of receiving your order.

  • To be eligible for a refund, the item must be unused, unwritten in, undamaged, and in its original packaging.

  • Refunds will not be granted for any items that show signs of wear, use, writing, personalization, or damage not caused during shipping.

How to Request a Refund

To initiate a refund, please email us at [your business email] with:

  • Your order number

  • Reason for the return

  • Clear photos of the product, if it arrived damaged

Once your request is received and reviewed, we will notify you whether your refund has been approved.

Return Shipping

  • Customers are responsible for return shipping costs unless the product arrived damaged or there was an error on our end.

  • We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refund Processing

  • If approved, your refund will be processed to your original payment method within 5–7 business days.

  • Please note that your bank or credit card provider may take additional time to post the refund.

Cancellations

  1. If you need to cancel your order, please contact us within 24 hours of placing it.

  2. Orders that have already been shipped cannot be cancelled.

    Electronic Communication

    Visiting www.troop transmissions.com or sending emails to Troop Transitions constitutes electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures or other communications that we provide to you electronically via email and on the Site, satisfy any legal requirement that such communication be in writing.

Use of the Site

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send, and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

  • Publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information;

  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consents;

  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer;

  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages;

  • Conduct or forward surveys, contests, pyramid schemes, or chain letters;

  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner;

  • Falsify or delete any author attributions, legal or other proper notices, or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

  • Restrict or inhibit any other user from using and enjoying the Communication Services;

  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service;

  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

  • Violate any applicable laws or regulations.

Troop Transitions has no obligation to monitor the Communication Services. However, Troop Transitions reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Troop Transitions reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Troop Transitions reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, in Troop Transitions’ sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Troop Transitions does not control or endorse the content, messages, or information found in any Communication Service and, therefore, Troop Transitions specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service.

Managers and hosts of Communication Services are not authorized Troop Transitions spokespersons, and their views do not necessarily reflect those of Troop Transitions.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction, and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Troop Transitions is not responsible for third party access to your account that results from theft or misappropriation of your account. Troop Transitions and its associates reserve the right to refuse or cancel service terminate accounts or remove or edit content in your sole discretion.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.trooptransitions.com strictly in accordance with these Terms of Use.

As a condition of your use of the Site, you warrant to Troop Transitions that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through the Site.

All content included as part of the Site, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Troop Transitions or its suppliers and is protected by copyright and other laws that protect intellectual property and proprietary rights.

You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.

You will not:

  • modify,

  • publish,

  • transmit,

  • reverse engineer,

  • participate in the transfer or sale,

  • create derivative works,

  • or in any way exploit any of the content, in whole or in part, found on the Site.

Troop Transitions content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content. In particular, you will not delete or alter any proprietary rights or attribution notices in any content.

You agree to use protected content solely for your personal use and will make no other use of the content without the express written permission of Troop Transitions and the copyright owner.

You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Troop Transitions or our licensors except as expressly authorized by these Terms.

User-Generated Content

Troop Transitions does not claim ownership of materials you provide to www.trooptransitions.com, including feedback and suggestions, or materials you post, upload, input, or submit to any Troop Transitions site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing, or submitting your Submissions, you are granting Troop Transitions, our affiliated companies, and necessary sublicensees permission to use your Submission in connection with the operation of our internet business. This includes, without limitation, the rights to:

  • Copy, distribute, transmit, publicly display, publicly perform, reproduce, translate, and reformat your Submission.

  • Publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission as provided herein. Troop Transitions is under no obligation to post or use any Submission you may provide and may remove any Submission at any time at Troop Transitions’ sole discretion.

By posting, uploading, inputting, providing, or submitting your Submission, you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section, including, without limitation, all rights necessary for you to provide, post, upload, input, or submit the Submission.

In addition, by using the Site, you agree that your behavior when posting or engaging in any user-generated content will align with the following code of conduct:

  • You will not post any content that is unlawful, defamatory, harassing, abusive, threatening, obscene, or otherwise objectionable.

  • You will not violate the rights of any third party, including intellectual property, privacy, or publicity rights.

  • You will not upload or transmit viruses, malware, or other harmful code.

  • You will not impersonate any person or entity or otherwise misrepresent your affiliation with any person or entity.

  • You will not use the Site to advertise or solicit business unless expressly permitted.

Troop Transitions reserves the right, but not the obligation, to monitor user-generated content and remove any material that violates these Terms or is otherwise objectionable in our sole discretion.

Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated herein by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Children Under Thirteen

Troop Transitions do not knowingly collect, either online or offline, personal information from persons under the age of 13. If you are under the age of 18 you may use www.troop transmissions.com with the permission of a parent or guardian.

Links to Third Party Sites/Third Party Services

The Site may contain links to third-party websites or services, including but not limited to links to our podcast Open Door Policy and other external military-related resources. These third-party sites are provided solely for your convenience and informational purposes.

We do not own, operate, or control the content, policies, or practices of any third-party websites and are not responsible for their availability, accuracy, legality, or content. The inclusion of any such links does not imply endorsement or association by Troop Transitions with the operators of those sites or the information, products, or services they provide.

By using any third-party links provided on our Site, you acknowledge and agree that Troop Transitions shall not be held liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on such third-party content, goods, or services.

We encourage you to review the terms and privacy policies of any third-party websites you visit.

Digital Millennium Copyright Act (DMCA) Notice & Takedown Procedure

Troop Transitions respects the intellectual property rights of others and expects users of our Site to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), Troop Transitions will respond promptly to claims of copyright infringement committed using our Site that are reported to our designated Copyright Agent, identified below.

If you believe that content available on or through the Site infringes one or more of your copyrights, please send a written notification (“DMCA Notice”) that includes the following information:

  1. Identification of the copyrighted work or material that you claim has been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works.

  2. Identification of the material that is claimed to be infringing and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material (including the specific URL).

  3. Your contact information, including your full name, address, telephone number, and email address.

  4. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

  5. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

  6. Your physical or electronic signature.

You may submit your DMCA Notice to our designated agent:

Copyright Agent

Troop Transitions

Email: trooptransitions@gmail.com

Upon receipt of a valid DMCA Notice, Troop Transitions will remove or disable access to the allegedly infringing content and will notify the user who posted the content, if applicable.

We reserve the right to terminate user accounts that are repeat infringers of intellectual property rights.

International Users

The Service is controlled, operated, and administered by Troop Transitions from our offices within the United States of America. If you access the Service from a location outside the U.S., you are responsible for compliance with all local laws and regulations.

You agree that you will not use any Troop Transitions content accessed through www.trooptransitions.com in any country or in any manner prohibited by any applicable laws, restrictions, or regulations, including but not limited to export laws and sanctions.

Limitation of Liability

The information, software, products, and services included in or available through the Site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Troop Transitions, LLC and/or its suppliers may make improvements and/or changes in the Site at any time.

Troop Transitions, LLC and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained on the Site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. Troop Transitions, LLC and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

To the maximum extent permitted by applicable law, in no event shall Troop Transitions, LLC and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever, including without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the Site, with the delay or inability to use the Site or related services, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the Site, or otherwise arising out of the use of the Site, whether based on contract, tort, negligence, strict liability, or otherwise, even if Troop Transitions, LLC or any of its suppliers has been advised of the possibility of damages.

Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Site, or with any of these Terms of Use, your sole and exclusive remedy is to discontinue using the Site.

Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. The remaining terms shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, along with our Privacy Policy and any other legal notices published by Troop Transitions, constitute the entire agreement between you and Troop Transitions with respect to the use of the Site and Services. This agreement supersedes all prior or contemporaneous communications and proposals, whether oral, written, or electronic, between you and Troop Transitions. No amendment to these Terms and Conditions shall be valid unless made in writing and signed by us.

Indemnification

You agree to indemnify, defend, and hold harmless Troop Transitions, its officers, directors, employees, agents, and third parties from and against any and all losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising out of:

  • Your use or inability to use the Site or Services;

  • Any user postings made by you;

  • Your violation of any terms of this Agreement;

  • Your violation of any rights of a third party; or

  • Your violation of any applicable laws, rules, or regulations.

Troop Transitions reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such an event, you agree to fully cooperate with Troop Transitions in asserting any available defenses.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located within Maryland to resolve any legal matter arising from these Terms.

Dispute Resolution and Arbitration

In the event the parties are not able to resolve any disputes between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act. The arbitration shall be conducted by a single neutral arbitrator and administered by the American Arbitration Association or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties.

The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees.

The parties agree to arbitrate all disputes and claims in regard to these Terms and Conditions, whether arising directly or indirectly, including tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the arbitrator.

This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis. Class arbitrations and class/representative/collective actions are not permitted. The parties agree that a party may bring claims against the other only in each individual capacity, and not as a plaintiff or class member in any putative class, collective, and/or representative proceeding, such as in the form of a private attorney general action against the other.

Further, unless both you and Troop Transitions agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

Termination/Access Restriction

Troop Transitions reserves the right, in its sole discretion, to terminate or restrict your access to the Site and the related services or any portion thereof at any time, without notice, for any reason, including but not limited to a breach of these Terms and Conditions.

To the maximum extent permitted by law, this agreement is governed by the laws of the State of Maryland, and you hereby consent to the exclusive jurisdiction and venue of courts in Maryland for all disputes arising out of or relating to your use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including without limitation this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Troop Transitions as a result of this agreement or use of the Site. Troop Transitions’ performance of this agreement is subject to existing laws and legal processes, and nothing contained in this agreement is in derogation of Troop Transitions’ right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Troop Transitions with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Troop Transitions with respect to the Site and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Troop Transitions with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

It is the express wish of the parties that this agreement and all related documents be written in English.

Changes to Terms and Conditions

Troop Transitions reserves the right to update or modify these Terms and Conditions at any time without prior notice. When changes are significant, we will notify users by posting a prominent notice on the Site or sending an email to the address associated with your account. Your continued use of the Site following any changes constitutes your acceptance of the new Terms and Conditions.